Great Service is a Choice:

Great Service is a Choice
from The Simple Truths of Service
by Ken Blanchard & Barbara Glanz

No one can make you serve customers well. That's because great service is a choice. Years ago, my friend, Harvey Mackay, told me a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey. He handed my friend a laminated card and said:

"I'm Wally, your driver. While I'm loading your bags in the trunk, I'd like you to read my mission statement."

Taken aback, Harvey read the card. It said:

Wally's Mission Statement:

To get my customers to their destination in the quickest, safest, and cheapest way possible in a friendly environment

This blew Harvey away. Especially when he noticed that the inside of the cab matched the outside. Spotlessly clean!

As he slid behind the wheel, Wally said, "Would you like a cup of coffee? I have a thermos of regular and one of decaf."

My friend said jokingly, "No, I'd prefer a soft drink."

Wally smiled and said, "No problem. I have a cooler up front with regular and Diet Coke, water and orange juice."

Almost stuttering, Harvey said, "I'll take a Diet Coke."

Handing him his drink, Wally said, "If you'd like something to read, I haveThe Wall Street Journal,Time, Sports Illustrated andUSA Today."

As they were pulling away, Wally handed my friend another laminated card. "These are the stations I get and the music they play, if you'd like to listen to the radio."

As if that weren't enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him. Then he advised Harvey of the best route to his destination for that time of the day. He also let him know that he'd be happy to chat and tell him about some of the sights, or, if Harvey preferred, to leave him with his own thoughts.

"Tell me, Wally," my amazed friend asked the driver, "have you always served customers like this?"

Wally smiled into the rear view mirror. "No, not always. In fact, it's only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do. Then I heard the personal growth guru, Wayne Dyer, on the radio one day. He had just written a book called You'll See It When You Believe It. Dyer said that if you get up in the morning expecting to have a bad day, you'll rarely disappoint yourself. He said, 'Stop complaining! Differentiate yourself from your competition. Don't be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.'

"That hit me right between the eyes," said Wally. "Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more."

"I take it this has paid off for you," Harvey said.

"It sure had," Wally replied. "My first year as an eagle, I doubled my income from the previous year. This year I'll probably quadruple it. You were lucky to get me today. I don't sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can't pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action."

Wally was phenomenal. He was running a limo service out of a Yellow Cab. I've probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn't do any of what I was suggesting.

Johnny the Bagger and Wally the Cab Driver made a different choice. They decided to stop quacking like ducks and start soaring like eagles. How about you?

Source: . promotion mail of www.simpletruths.com.

The Ripple Effect of Positive Communication and Good Behavior 🗣️:

- In today's fast-paced world, the rise of aggressive behavior in schools, families, organizations, and corporations is a growing concern. This trend poses a significant threat to our collective well-being and productivity. It's time for us to recognize that good behavior and positive communication aren't just polite gestures; they are essential for creating thriving communities and a better society. The Foundation of Strong Organizations 💪 For any organization, a healthy internal environment is crucial for success. Aggressive behavior, whether it's verbal insults, passive-aggressiveness, or bullying, erodes trust, stifles creativity, and leads to high turnover rates. It creates a toxic atmosphere where people are afraid to speak up or share ideas. Conversely, an organization that prioritizes good behavior and positive communication benefits immensely. When we feel respected and valued as a team, we are more likely to be engaged and motivated. This leads to: * Improv...

From the Ground Up: Why Teams Drive Success and Leaders Pave the Way:

- In the vibrant and often demanding landscape of the workplace, success isn't a solitary achievement. It's a collective effort, a finely tuned craft where each instrument plays a crucial role. And at the heart of this craft lies a fundamental truth: the team actually does the job. They are the engine room, the innovators, the problem-solvers who operate at the ground level, translating strategies into tangible results. We've all seen it – the late nights spent brainstorming solutions, the collaborative efforts to meet tight deadlines, the sheer ingenuity displayed when faced with unexpected challenges. This is where the real magic happens. Teams, empowered and given the space to operate, bring a unique blend of skills, perspectives, and creativity that is essential for navigating the complexities of the work. They understand the nuances, the local context, and can often devise solutions that a top-down approach might miss entirely. But where does leadership fit into this ...

Premarital Counseling needs and building awareness to our Genx:

-Dear Friends!! Spread the word on Premarital Counseling needs and build awareness to our Genx Researchers have discovered that premarital counseling is a way to * Improve their ability to communicate * Set realistic marital goals * Build a genuine perspective of marriage * Develop deeper levels of understanding * Develop conflict resolution skills The sessions comes with many more benefits .. To fix an appointment, please call +91 9686451614 or write to teamjagruth@gmail.com . Veena Jain Founder -Jagruth Relationship and EI Coach Practitioner of EFT, NLP , CBT and Mindfulness

Click to read the collection of 200+ articles and videos on life skills:

💭 Level Up Your Life: Unveiling Your Life Skills Toolkit We'll be diving deep into a variety of areas, all designed to equip you for whatever life throws your way. Here's a sneak peek at some of the exciting topics we'll be exploring: So, get to learn and get ready to embark on a journey of self-discovery, self-improvement and empowerment. Together, let's build that life skills toolkit and conquer whatever life throws our way! Click your area of interest below to read many many articles under each topic: 1. Life Skills- - - 2. Corporate Stories 3. Work Life Balance 4. Understanding Teenagers 5. Understanding Life 6. Happy Feeling 7. Leadership Skills 8. Initiatives 9. Health and wellness 10. Motivating Potentials 11. My friends are gold 12. Relationship Management 13. Understanding Self 14. Fun and Fun 15 . Hit hard 16. Activities Or Also you can select based on year of publication: Click for articles of 2020 ---...

30 simple life skills for 30 days:

*How can I improve myself within a month?* This is a plan for 30 days. You can start practicing it from tomorrow. Follow one life skill per day as per the numbering 1-30 below. So if you follow order without miss, you will be able to do this whole exercise in a month. Many times we want to bring many habitual changes in us, but we fail to do it because of lack of initiative and many more reasons. Let us take this opportunity to imbibe this 30 better life skills in us. For better planning and implementation of this 30 skills. You should plan for the day one day prior. So that you can start your day afresh with a skill. *30 simple tasks for 30 days -:* *Day 1*. Greet people with smile. Life is short. Life is simple. Do not complicate it. Don’t forget to smile.. *Day 2*. 'Greet first'. Make an habit of, you greeting the person before he greets you 'Hi, Good morning'. *Day 3*. Start planning your day. It will take a few minutes but ...

(Mind maps) 10 ways to build emotional intelligence:

- Click to watch the mind map in a very excellent approach: (Mind maps) 10 ways to build emotional intelligence- is from the book written by Daniel Goleman. Source: Directly linked to youtube. Further reading: Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. Emotional intelligence helps you build stronger relationships, succeed at school and work, and achieve your career and personal goals. Intellectual ability or your intelligence quotient (IQ) isn’t enough on its own to achieve success in life. Yes, your IQ can help you get into college, but it’s your EQ that will help you manage the stress and emotions when facing your final exams or stresses in real life. Click to read full article from source:

Papaya and it’s health benefits:

- *PAPAYA & TONGUE EXERCISE* In the future, the new treatment method for malignant tumors will no longer be chemotherapy, radiotherapy or surgery, but changing one's diet to improve the new blood vessels! Great medical knowledge! A high-quality diet is the natural chemotherapy three times a day. The following information should be taken seriously, it is simple and easy to implement, and it is very good! ‭‭ What you may not know is: Papaya, which is usually easy to obtain, is the king of fruits! The tomato that the doctor praised was nothing compared to papaya. Papaya has been selected by WHO (World Health Organization) as the fruit with the highest nutritional value for two consecutive years, that is, the king of fruits! The nutritional value of papaya is: 1. Calcium: Papaya has 2 times that of apples. 2. Vitamin C: Papaya has 13 times that of apples, 7 times that of bananas, 7 times that of watermelon...

What is Emotional Intelligence and it's importance for successful life:

- Understanding the concept of EQ: Emotional Intelligence, or emotional quotient (EQ), is defined as an individual's ability to identify, evaluate, control, and express emotions. People with high EQ usually make great leaders and team players because of their ability to understand, empathize, and connect with the people around them. IQ, or intelligence quotient, is score derived from one of several standardized tests designed to assess an individual's intelligence. IQ is used to determine academic abilities and identify individuals with off-the-chart intelligence or mental challenges. EQ is a better indicator of success in the workplace and is used to identify leaders, good team players, and people who best work by themselves. Emotional awareness is best inculcated from an early age by encouraging qualities like sharing, thinking about others, putting oneself in another person's shoes, giving individual space and the general principles of cooperation. There are toys an...

Learn B-school/Business lessons from street vendors:

- Captain Raghu Raman teaches an interesting business lessons from Street vendors. And in the last section he speaks about the after retirement life of young armed forces. Click to watch: About Captain Raghu Raman: Note: The above video is linked directly from youtube. About 'Raghu Raman' detail is received from youtube description.

The first step to Knowledge: to know that you know nothing:

*"That Which You Know Already" - Real Life Story !* 'Ouspensky' was a marvelous thinker from Russia. He had written many books, one of which had brought special fame. It was said that there was no book in the world to equal his. At the time Ouspensky went to visit 'Gurdjieff', He was a famous man, Gurdjieff was a simple 'Fakir'. Ouspensky said to him: ”I want to put some questions to you.” Gurdjieff handed him a blank piece of paper and said: ”Before we talk, write down all that you know and all that you do not know. Then we shall talk on that which you do not know. That which you know already, needs no elucidation. It will only profit you if we talk on the matters you do not know.” That was a strange way to greet a famous man! However Ouspensky took the paper and went in a corner of the room He meant to make a long list. But when he started to write, he found himself in a strange predicament! He asked himself: ”Do I know God?” The answer came from w...

Life Skills

Search This Blog