Snippets:
- Compassion is, the deep awareness of the suffering of another, coupled with the wish to relieve it.
- By some measures, up to 70 percent of people don’t feel like anyone cares about them when they go to work every day. That leaves them emotionally out in the cold. They may physically show up, but psychologically they’re checked out.
- Compassion fuels the capability for high-quality service delivery, better innovation, collaboration, and adaptation to change.
- Compassion is actually a 4-part human experience. Compassion always begins with noticing suffering—an attentional component— and then interpreting that suffering as relevant to work and worthwhile for us to respond. Then comes empathy—a form of concern for the other person’s well-being, which motivates action to alleviate suffering, which is the fourth part of compassion at work.